1. Accessibility approach
The website is designed to use clear headings, readable text, responsive layouts, keyboard-accessible forms and descriptive link text where practical.
Some third-party tools, embedded content or older customer account areas may have different accessibility behaviour.
2. Reporting an issue
If a customer cannot access part of the website or platform, they should contact support with the page URL, device, browser and a short description of the issue.
We will review reported accessibility issues and prioritise fixes based on severity, customer impact and technical practicality.
3. Alternative formats
Where reasonable, support information can be provided in an alternative format for customers who cannot use the normal website flow.